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Humanisation Plan

The Humanisation Project of Vall d'Hebron Barcelona Hospital Campus is based on the premise of being a smart healthcare park: a friendly place that reduces patients’ stress and facilitates their recovery.

Project description

We set out to meet the needs of the patient immediately with energy efficient buildings and an environment that facilitates recovery. This is known as a “healing environment”.

Factors such as good air conditioning and insulation of facilities, green spaces, adequate signage or the use of natural light are key to the design of a hospital. That is why Vall d'Hebron University Hospital has launched initiatives such as the new Neurology Department, with spaces painted in pastel and relaxing colours, lights that are regulated according to patients’ visual needs and computer-controlled air conditioning.

The Intensive Care Medicine Department is committed to the humanisation of the Intensive Care Unit of the General Hospital, with the installation of smart TVs and provision of smart watches. It has been proven that these items make the patients feel more comfortable and facilitate their treatment.

Other examples of humanisation at Vall d’Hebron University Hospital are: the decoration of the Children’s Hospital and the Women’s Hospital; the use of organic food waste from the hospital kitchen for biomass; and the installation of thermal solar panels that will later be replaced by photovoltaic panels.

In the digital field, we also have the Vall d’Hebron Channel. The channel is free and accessible to everyone who has been admitted to the hospital. Inpatients are able to watch health promotion and prevention videos, conceived to help them adopt healthy habits.

Moreover, to reduce immobility levels, physical exercises are displayed on the screens which encourage patients to stay mobile. Finally, to prevent insomnia, inpatients can also view relaxation exercises on the screens.

We are constantly striving to improve coexistence on the Campus, putting the patient at the centre. We are working to reduce noise, reduce atmospheric emissions, reduce waste and reduce energy consumption.

In short, humanising hospital care means adapting to the needs of patients through buildings that welcome them and respond to their requests.

We intend to respond to the patient's needs at the moment.

Project partners

Innovation at the Vall d’Hebron Barcelona Hospital Campus

The last few years have seen a drastic change in how we understand and relate to medicine. Innovation is a strategic pillar for improving patient care at Vall d'Hebron Barcelona Hospital Campus, as it allows us to optimise processes and ensure high quality service.

Project description

At Vall d'Hebron Barcelona Hospital Campus, innovation is essential in ensuring that our services and patient care are of the highest quality and at the forefront of current medical trends. Our strength in healthcare, research and teaching means we constantly incorporate new knowledge, generating value not just for patients but for professionals and the wider organisation. This strategic emphasis drives us to overcome new challenges in social and health care, improving sustainability and efficiency in the health system.

This strategy has led to the following concrete results: the creation of 18 spin-offs and start-ups; the transfer of 74 patents; the implementation of 12 projects thanks to the 'Jo innovo' competition; and the participation of over 400 patients and professionals in co-creation processes. The figures demonstrate our commitment to applied innovation and its capacity to generate a real impact.

To drive the culture of innovation in the Campus, we promote initiatives such as the 'Jo innovo' Competition: a space where our professionals can present and develop innovative ideas that transform clinical practice and hospital organisation. The winners receive specialised training and the opportunity to discover innovative ecosystems in other European hospitals, through the European University Hospitals Alliance (EUHA).

To learn more about our innovation projects and initiatives, visit this section.

We support the promotion of projects that clearly support innovation in all areas.

Project partners

European University Hospitals Alliance (EUHA)

Vall d’Hebron is promoting the European University Hospital Alliance (EUHA) in collaboration with the most important hospitals in Europe, seeking to share innovative experiences and management models.

Project description

Vall d’Hebron is hosting the European University Hospital Alliance (EUHA), made up of Europe's largest university hospitals working collaboratively to improve present and future patient outcomes.

The European University Hospital Alliance was founded in 2017, with a view to sharing experience in the areas of health, research and education. Each of the members is a leading university hospital in its country, with a capacity of more than 1,000 beds. They are national reference centres and, together, supply 100% of the existing European Reference Networks (ERNs). Moreover, all members of the Alliance have centres of excellence in research and are affiliated to a university.

The overall objective of its members is to play an active role in shaping the future of healthcare in the European Union, sharing the best practices in order to benefit patients and maximising efforts to promote high quality research.

The objectives of the European University Hospital Alliance are:

  • To improve patient outcomes.
  • To improve the opportunities and experiences of members of the Alliance in all areas.
  • To strengthen relationships with key stakeholders, such as political leaders, the European Commission, pharmaceutical and medical technology companies and funding agencies.

The ten members of the European University Hospital Alliance are:

  • Allgemeines Krankenhaus der Stadt Wien - Vienna, Austria
  • Assistance Publique - Hôpitaux de Paris - Paris, France
  • Charité - Berlin, Germany
  • Erasmus Universität Medisch Centrum - Rotterdam, Netherlands
  • Hospital Universitari Vall d'Hebron - Barcelona, ​​Spain
  • Karolinska Universitetssjukhuset - Stockholm, Sweden
  • King's Health Partners - London, United Kingdom
  • Ospedale San Raffaele - Milan, Italy
  • UZ Leuven - Leuven, Belgium
  • Aarhus University Hospital - Aarhus, Denmark

Among all healthcare actors, university hospitals play an important role and are one of the main drivers and catalysts of innovation.

The Alliance sets out to improve communication between university hospitals; share good practices in the areas of patient care, innovation and other fields; and discuss issues in order to strengthen European healthcare systems. The Alliance also seeks to extend opportunities so that researchers, clinical professionals and other employees have the chance to acquire experience in other European university hospitals and develop professional networks.

Visit the Alliance website for more information: http://www.euhalliance.eu/

The European University Hospital Alliance has a view to sharing experience in the areas of health, research and education.

Safety Commission

Vall d’Hebron Barcelona Hospital Campus is committed to developing a culture of safety that allows us to achieve excellence in healthcare quality, teaching and research. We give a voice to the patient in order to implement improvements based on incidents and complaints related to healthcare safety, through coordination with the Hospital’s Citizens Advice and Social Work Unit.

Project description

As a leading hospital complex, we maintain a commitment to patients based on transparency, active risk management and a rapid response should an incident arise. 

In this context, the Safety Commission is working towards a Safety Model centred around patients and professionals, guaranteeing that it will:

  • Propose and prioritise strategies in the area of safety of patients and professionals
  • Promote improvement actions related to the safety of patients and professionals
  • Be responsible for monitoring indicators of the safety of patients and professionals and evaluating the results

The patient is just as important as the professional caring for them. For this reason, we join forces in risk management throughout the whole healthcare process to maximise benefits and minimise injury. With this intention, we supervise and adapt care teams to detect risks during handovers (shift changes, duty changes). We bring together care teams to share patient information and encourage notices as a method of risk and incident communication.

Besides this, in order to learn from our mistakes, we monitor the results of safety issues through a series of indicators (both for patients and professionals) and apply proposed improvements according to the results. Treating professionals fairly implies, among other things, providing training on an ongoing basis. We therefore have a training programme to provide an adequate response individually and collectively.

Finally, looking to the future, we are preparing ourselves for the implementation of telematic notification of complaints and incidents detected by patients. Their opinion is essential to improve the organisational structure and the scope of the measures in our security model.

Transplant Center

We are the leading transplant centre in Catalonia and the second biggest centre in Spain for organ and tissue donation, one of few to provide adult and paediatric transplants. The Transplant Center project gives Vall d’Hebron a space from which to lead, integrate and optimise organ and tissue donation and transplant processes for continued improvement and professional excellence.

Project description

The Transplant Center is a shared and combined space for the coordination and strengthening of excellent practice in the area of organ donation and transplant. The prestige and potential that Vall d’Hebron has when it comes to transplants is proven, as it is the leader in transplants in Catalonia and the second biggest centre in Spain for organ and tissue donation and transplant.

The centre touches professionals, patients and the public. For the first group, the centre promotes coordinated action and collaboration. The project centres around constant improvement of clinical practice and facilitates coordination, be it between different centres and services or with different lines of research that are already researching and innovating in the field of donation and transplantation. It enables greater results orientation, while offering a space for teaching and research as instruments for continuous improvement and professional excellence.

It was conceived with the purpose of joining forces to be recognised as a leading and innovative centre for all types of transplant; a centre which helps solve patients’ problems and that stands out for the quality of its service and the excellence of its professionals. A place from which to lead, integrate and optimise organ and tissue donation and transplant processes across the whole of Vall d’Hebron Barcelona Hospital Campus.

It attempts to do so by maintaining guarantees of maximum quality, safety and efficiency, with the aim of achieving a high level of health protection (donor/recipient) and an improvement in patient survival and quality of life (adult and paediatrics). At the same time, achieving this through integrated and multidisciplinary clinical practice that is orientated around the patient and their family.

The project also opens an arena for talking about this situation, to normalise donations and transplants and make this a visible process. Vall d’Hebron understands and assumes the responsibility for training professionals and patients, but above all informing citizens. Although the transplant figures in Catalonia are more than double the European average, one out of every seven cases of delay in organ donations is due to there being no match in the family. The commitment to explaining the work conducted in this field, informing society about the processes of donation and transplantation, helps to guarantee the sustainability of first-line programmes such as the Vall d'Hebron programme. In the field of professional training, transplant coordination has been a leader in training initiatives for many years, including patient education projects.

With the patient in mind, the integrating effect the Transplant Center has for professionals and its impact on the treatment that patients receive and their experience during the donation and transplant processes should be publicised. 

Vall d’Hebron understands and assumes the responsibility for training professionals and patients, but above all informing citizens.

Catalan Network of Oncology

The Catalan Network of Oncology is the product of a strategic agreement between two public enterprises: the Catalan Health Institute (ICS) and the Catalan Oncology Institute (ICO). It coordinates cancer patient care around Catalonia and brings together specialised professionals in a joint care model that also aims to stimulate research. Its main objectives are: to guarantee integrated clinical care for oncological patients and to improve the ability to meet the challenges of precision medicine in cancer treatment.

Project description

The Catalan Network of Oncology treats 60% of cancer patients in Catalonia. It is made up of the Catalan Health Institute (ICS) and the Catalan Oncology Institute (ICO). On the one hand, the ICS runs two large hospitals offering cancer care: Vall d’Hebron University Hospital and Arnau Vilanova University Hospital. The ICO, meanwhile, can be found in Hospitalet, with centres in Girona, Badalona, Camp de Tarragona and Terres de l’Ebre.

The Network was born from the desire to become a world benchmark against cancer. A benchmark for innovation, research and care in Europe and the world. The Catalonia Health Plan 2016-2020 defines cancer as one of the region’s health priorities. It establishes strategic alliances and resource concentration to strengthen networks between leading tertiary centres and hospitals in the territory.

The Catalan Network of Oncology care model works on the following lines:

  • Frequent tertiary tumour programme: encompasses all care activity related to patients already diagnosed and the conventional therapeutic process.
  • Rare tumour programme: therapeutic plan applied to patients with rare tumours
  • Clinical research programme: includes all treatment within a clinical trial
  • Palliative care: care aimed at improving the quality of life of people with cancer
  • Associated Oncology Pharmacy Unit: improvement in the management capacity of the pharmacy, both in purchasing policies and in the management of service provision
  • Hospital tumour register and information systems: integration of information from different centres with the aim of facilitating a shared information unit

This model is reflected in that of other world leaders in cancer treatment. It uses precision medicine, which allows for personalised treatment to be provided; and knowledge management, which facilitates data recording, the assessment of results and the transfer of information between professionals. 

The Oncological Network of Catalonia covers 60% of cancer patients in Catalonia.

Transplant Coordination

The mission of the Coordination of Donation and Transplant Programmes Team is to lead, integrate and optimise the processes of donations and transplants. It works to offer maximum guarantees of quality, safety and efficiency, with the aim of achieving a high level of health guarantees (donor/recipient) and an improvement in quality of life of the patients who need a transplant.

The Transplant Coordination service has the accreditation
Authorship: Vall d'Hebron
Creation date: 17.12.2021, 10:03
Modification date: 10.11.2021, 12:35
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Hereditary Angioedema Unit

In addition to providing multidisciplinary care for patients of all ages who suffer this condition, the objectives of Vall d’Hebron Hospital’s Hereditary Angioedema Unit include teaching and research in this field.

The Hereditary Angioedema Unit service has the accreditation
Authorship: Vall d'Hebron
Creation date: 17.12.2021, 10:03
Modification date: 21.10.2020, 10:33
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Paediatric emergency care

The Unit is made up of a team of specialist paediatricians, paediatric nursing staff, paediatric resident doctors working in shifts during their training, nursing assistants, paediatric nursing residents, porters, administrative and cleaning staff who share work and experiences for the sole purpose of offering the best care to the boys and girls in the Unit. We are experts in emergency care for children with complex diseases (patients with solid-organ or bone-marrow transplants, immunosuppressed patients, etc.,) in synergy with the other units in our centre. We are also part of the Paediatrics Department, offering comprehensive care to children who are poorly.

The Paediatric emergency care service has the accreditation
Authorship: Vall d'Hebron
Creation date: 17.12.2021, 10:03
Modification date: 25.03.2019, 18:26
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