We are a leading healthcare campus encompassing all fields of health: from healthcare and research to teaching and management.
Professionalism, commitment and research by professionals on the Campus are the key elements in offering patients excellent care.
We are committed to research as a tool to provide solutions to the daily challenges we face in the field of medical healthcare.
We generate, transform and transmit knowledge in all areas of the health sciences, helping to train the professionals of the future.
We are defined by our vocation for communication. We invite you to share everything that happens at Vall d'Hebron Barcelona Hospital Campus, and our doors are always open.
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Vall d’Hebron Barcelona Hospital Campus is committed to developing a culture of safety that allows us to achieve excellence in healthcare quality, teaching and research. We give a voice to the patient in order to implement improvements based on incidents and complaints related to healthcare safety, through coordination with the Hospital’s Citizens Advice and Social Work Unit.
As a leading hospital complex, we maintain a commitment to patients based on transparency, active risk management and a rapid response should an incident arise.
In this context, the Safety Commission is working towards a Safety Model centred around patients and professionals, guaranteeing that it will:
The patient is just as important as the professional caring for them. For this reason, we join forces in risk management throughout the whole healthcare process to maximise benefits and minimise injury. With this intention, we supervise and adapt care teams to detect risks during handovers (shift changes, duty changes). We bring together care teams to share patient information and encourage notices as a method of risk and incident communication.
Besides this, in order to learn from our mistakes, we monitor the results of safety issues through a series of indicators (both for patients and professionals) and apply proposed improvements according to the results. Treating professionals fairly implies, among other things, providing training on an ongoing basis. We therefore have a training programme to provide an adequate response individually and collectively.
Finally, looking to the future, we are preparing ourselves for the implementation of telematic notification of complaints and incidents detected by patients. Their opinion is essential to improve the organisational structure and the scope of the measures in our security model.
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